How do I find items on LOOP?

LOOP MARKETPLACE: Enter the LOOP MARKETPLACE by going on the home page and clicking “Marketplace” at the top of the screen. Find what you are looking for by using filters such as category, colour and size at the top of the screen. If you are searching for a specific...

How to purchase an item on LOOP?

Buying an item on LOOP is simple, simply find an item you like on LOOP marketplace by adjusting the filters at the top of the screen. Once you have found an item you would like to purchase click the BUY button, we recommend messaging the seller before purchasing an...

Cancelling an order

In order to cancel your order please go into your digital wardrobe and select ME -> RESELL -> ORDERS -> SOLD and then click cancel order. Once the order has been cancelled please message the buyer explaining why the item could not be shipped.

Who pays for shipping?

The shipping fee is always paid for by the buyer. The shipping fee is added to the items total price on the marketplace. Since it’s a swap both parties pay for shipping, you pay for the item you are sending and the user you are swapping with does the same!