Frequently asked questions

Confused? Don’t worry, you’re in the right place. Our FAQ’s answer the most commonly asked questions.

Frequently asked questions

Frequently asked questions

Confused? Don’t worry, you’re in the right place. Our FAQ’s answer the most commonly asked questions.

1. BUILD YOUR PROFILE: In order to sell items on LOOP you must first build a trusted profile, this includes uploading a profile picture, adding your location, verifying your account and connecting your bank account or PayPal to your LOOP wallet.

2. WHAT TO SELL: Find out what items you can sell on LOOP by clicking here

3. LIST YOUR ITEMS: List your items, this can be done either manually or by simply clicking “RESELL” on an item already in your digital wardrobe. In order to sell items faster make sure you add a few clear pictures of the item, we recommend downloading an app which removes the background around your item. Once pictures of the item are added make sure to add a description, be specific and honest when describing the listed item.

4. WAIT FOR BUYERS: To help your item sell faster we recommend using LOOP BUMP, which ensures your item reaches as many people as possible for the next 7 days. Once a buyer contacts you, make sure to respond quickly and click our MAKE AN OFFER button to change the price of your listing.

5. ONCE ITS SOLD: Once you sell your item make sure to ship it to the buyer as soon as possible. Pack the item correctly and ship your item within the next 5 working days. Add all shipping details to LOOP once sold in order to track the package.

6. DELIVERED: Once your transaction has been complete, please rate your experience with the buyer and give them a rating. Once that is complete your funds will be released and can be found in your LOOP WALLET.


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WOMAN ->

Clothing

Footwear

Bags

Accessories

Beauty

 

MEN ->

Clothing

Footwear

Bags

Accessories

Grooming

 

KIDS ->

Clothing

Toys

Baby care

Buggies

School supplies


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There’s a solution for every item, below is a list of conditions an item must be in to qualify for resale or swap. If your item does not fit the requirements, please consider our Upcycling process as a way to dispose of clothes in poor condition.

NEW WITH TAGS

Brand new, unused and undamaged item with the original tags attached (a photo of tags must be attached)

NEW WITHOUT TAGS

Brand new, unused and undamaged item that has never been washed.

NEW WITH DEFECTS

A brand new, unused item which has some kind of defect from the manufacturing or delivering process. An example of this includes small defects such as color variation, hanging thread, missing button, or irregularities.

VERY GOOD CONDITION

An item which has been previously worn yet is very well maintained. The item may show minimal signs of wear, and any defect must be mentioned in the description.

GOOD CONDITION

An item which has been previously worn yet is well maintained. This item may have slight defects such as small pulled threads or slight pilling. Any defect must be mentioned in the description.

FAIR CONDITION

An item which has been frequently worn and may show flaws. All flaws must be listed in the description. An item with large tears or holes does not classify as fair condition. Please consider our Upcycling process as a way to dispose of clothes in poor


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By using LOOP BUMP your items are much more likely to sell. There are 3 types of BUMP packages:

 

MINI 49p

3 days top page

 

MIDI 99p

7 days top page

3 days highlight offer

 

MAXI £1.49

30 days top page

10 days highlight offer

7 days home page


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1. Bump your items to increase the chance of them selling, see LOOP BUMP here
2. Take clear pictures of your items in good lighting and make sure the background is clean. We recommend downloading an app such as PhotoRoom which removes the background around your item.
3. If your item has been listed for a while and has still not sold, we recommend lowering the price or considering other options such as SWAP, DONATE, UPCYCLE.


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Yes, selling on LOOP is 100% free.


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A pending balance indicates that your transaction with a buyer/seller has not been completed. Once the transaction is completed and the buyer receives their item all funds are released into your LOOP WALLET.


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In order to pay out your earnings you must wait for a transaction with a LOOP user to be fully complete. Once a transaction is complete funds are then released into your LOOP WALLET where they can later be transferred to your bank account/ paypal.


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The shipping fee is always paid for by the buyer. The shipping fee is added to the items total price on the marketplace. Since it’s a swap both parties pay for shipping, you pay for the item you are sending and the user you are swapping with does the same!


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In order to cancel your order please go into your digital wardrobe and select ME -> RESELL -> ORDERS -> SOLD and then click cancel order. Once the order has been cancelled please message the buyer explaining why the item could not be shipped.


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Buying an item on LOOP is simple, simply find an item you like on LOOP marketplace by adjusting the filters at the top of the screen. Once you have found an item you would like to purchase click the BUY button, we recommend messaging the seller before purchasing an item to make sure it is still available and that the seller can ship it. Once you have bought the item the seller will ship the package to you within 5 working days.


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LOOP MARKETPLACE: Enter the LOOP MARKETPLACE by going on the home page and clicking “Marketplace” at the top of the screen. Find what you are looking for by using filters such as category, colour and size at the top of the screen. If you are searching for a specific item simply use the search bar and enter what you are looking for, the search may be as simple as “Jeans” or as specific as “Red Missguided leather pants”.

DISCOVER PRODUCTS: If you simply what to see what is out there, go to Discover -> products in order to find items recommended just for you based on your past activity.


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Yes, swapping with LOOP is free you just have to pay for the shipping!


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resell & swap

A pending balance indicates that your transaction with a buyer/seller has not been completed. Once the transaction is completed and the buyer receives their item all funds are released into your LOOP WALLET.


Was Helpful Yes No

For more details please contact us

The shipping fee is always paid for by the buyer. The shipping fee is added to the items total price on the marketplace. Since it’s a swap both parties pay for shipping, you pay for the item you are sending and the user you are swapping with does the same!


Was Helpful Yes No

For more details please contact us

WOMAN ->

Clothing

Footwear

Bags

Accessories

Beauty

 

MEN ->

Clothing

Footwear

Bags

Accessories

Grooming

 

KIDS ->

Clothing

Toys

Baby care

Buggies

School supplies


Was Helpful Yes No

For more details please contact us

There’s a solution for every item, below is a list of conditions an item must be in to qualify for resale or swap. If your item does not fit the requirements, please consider our Upcycling process as a way to dispose of clothes in poor condition.

NEW WITH TAGS

Brand new, unused and undamaged item with the original tags attached (a photo of tags must be attached)

NEW WITHOUT TAGS

Brand new, unused and undamaged item that has never been washed.

NEW WITH DEFECTS

A brand new, unused item which has some kind of defect from the manufacturing or delivering process. An example of this includes small defects such as color variation, hanging thread, missing button, or irregularities.

VERY GOOD CONDITION

An item which has been previously worn yet is very well maintained. The item may show minimal signs of wear, and any defect must be mentioned in the description.

GOOD CONDITION

An item which has been previously worn yet is well maintained. This item may have slight defects such as small pulled threads or slight pilling. Any defect must be mentioned in the description.

FAIR CONDITION

An item which has been frequently worn and may show flaws. All flaws must be listed in the description. An item with large tears or holes does not classify as fair condition. Please consider our Upcycling process as a way to dispose of clothes in poor


Was Helpful Yes No

For more details please contact us

Yes, swapping with LOOP is free you just have to pay for the shipping!


Was Helpful Yes No

For more details please contact us

Yes, selling on LOOP is 100% free.


Was Helpful Yes No

For more details please contact us

1. BUILD YOUR PROFILE: In order to sell items on LOOP you must first build a trusted profile, this includes uploading a profile picture, adding your location, verifying your account and connecting your bank account or PayPal to your LOOP wallet.

2. WHAT TO SELL: Find out what items you can sell on LOOP by clicking here

3. LIST YOUR ITEMS: List your items, this can be done either manually or by simply clicking “RESELL” on an item already in your digital wardrobe. In order to sell items faster make sure you add a few clear pictures of the item, we recommend downloading an app which removes the background around your item. Once pictures of the item are added make sure to add a description, be specific and honest when describing the listed item.

4. WAIT FOR BUYERS: To help your item sell faster we recommend using LOOP BUMP, which ensures your item reaches as many people as possible for the next 7 days. Once a buyer contacts you, make sure to respond quickly and click our MAKE AN OFFER button to change the price of your listing.

5. ONCE ITS SOLD: Once you sell your item make sure to ship it to the buyer as soon as possible. Pack the item correctly and ship your item within the next 5 working days. Add all shipping details to LOOP once sold in order to track the package.

6. DELIVERED: Once your transaction has been complete, please rate your experience with the buyer and give them a rating. Once that is complete your funds will be released and can be found in your LOOP WALLET.


Was Helpful Yes No

For more details please contact us

1. Bump your items to increase the chance of them selling, see LOOP BUMP here
2. Take clear pictures of your items in good lighting and make sure the background is clean. We recommend downloading an app such as PhotoRoom which removes the background around your item.
3. If your item has been listed for a while and has still not sold, we recommend lowering the price or considering other options such as SWAP, DONATE, UPCYCLE.


Was Helpful Yes No

For more details please contact us

Buying an item on LOOP is simple, simply find an item you like on LOOP marketplace by adjusting the filters at the top of the screen. Once you have found an item you would like to purchase click the BUY button, we recommend messaging the seller before purchasing an item to make sure it is still available and that the seller can ship it. Once you have bought the item the seller will ship the package to you within 5 working days.


Was Helpful Yes No

For more details please contact us

In order to pay out your earnings you must wait for a transaction with a LOOP user to be fully complete. Once a transaction is complete funds are then released into your LOOP WALLET where they can later be transferred to your bank account/ paypal.


Was Helpful Yes No

For more details please contact us

By using LOOP BUMP your items are much more likely to sell. There are 3 types of BUMP packages:

 

MINI 49p

3 days top page

 

MIDI 99p

7 days top page

3 days highlight offer

 

MAXI £1.49

30 days top page

10 days highlight offer

7 days home page


Was Helpful Yes No

For more details please contact us

LOOP MARKETPLACE: Enter the LOOP MARKETPLACE by going on the home page and clicking “Marketplace” at the top of the screen. Find what you are looking for by using filters such as category, colour and size at the top of the screen. If you are searching for a specific item simply use the search bar and enter what you are looking for, the search may be as simple as “Jeans” or as specific as “Red Missguided leather pants”.

DISCOVER PRODUCTS: If you simply what to see what is out there, go to Discover -> products in order to find items recommended just for you based on your past activity.


Was Helpful Yes No

For more details please contact us

In order to cancel your order please go into your digital wardrobe and select ME -> RESELL -> ORDERS -> SOLD and then click cancel order. Once the order has been cancelled please message the buyer explaining why the item could not be shipped.


Was Helpful Yes No

For more details please contact us

donate

Click here to see a list of our partnered retailers


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With micro donations you can send money directly to your chosen charity via the LOOP app, simply find your chosen charities LOOP page, click on the donate button and enter the amount you wish to send to charity!


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With LOOP each charity has their own digital store, meaning that when you wish to donate clothes to charity, they appear on the charities LOOP page. Once your product gets sold you simply send it to the buyer instead of the charity.

If you simply want to donate money to charity go on the charities LOOP account and find the micro donation section where you can send money directly to your chosen UK charity.


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upcycle

Upcycling brings your old, ruined clothes back to life. LOOP has partnered with Upcycle Labs to turn your used clothes into home décor. The upcycled home décor is then available to purchase once the upcycling process is complete!


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Your items will be upcycled into one of the following 5 items:

(picture)


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This process can take up to a month, you will get notified when the upcycling process is complete and home décor made from your clothing is available to purchase.


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Yes, we accept clothes even in the worst condition 🙂


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Yes, you will get notified when the process is complete, and the home décor made from your clothing is available to purchase!


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returns

Once your item reaches the buyer, you will automatically be granted access to our coupon platform and be able to download a coupon.


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If your item does not get sold within 48 hours on the LOOP marketplace it will be processed as a normal return via the retailer.


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With LOOP returns the item you wish to return gets listed on our marketplace for 48 hours. If the item gets sold you get a full refund plus a coupon for your next purchases, simply send your item to the buyer instead of back to the retailer. If your item does not get sold within 48 hours on the LOOP marketplace it will be processed as a normal return via the retailer.


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Yes. You get 100% of your money back plus a coupon!


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coupons

Receive coupons for inviting friends to the LOOP app, donating clothes to charity, and returning items via LOOP!


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Yes, choose any coupon available on the LOOP app.


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shipping

If you cannot ship the item within 5 working days, the order will be cancelled, and the buyer will receive a full refund. If you are away from home during this time but would like to sell the item, message the buyer directly on the LOOP app to inform them of the situation and arrange a new date to purchase the item.


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1. Once you sell your item make sure to ship it to the buyer as soon as possible. If the item is not shipped within 5 working days, the order will be cancelled, and the buyer will receive a full refund.
2. The buyer selects a shipping method and courier upon purchase, go to ME -> RESELL -> ORDERS -> SOLD in order to find your buyers selected shipping method.
3. Generate and print the shipping label and attach It to your package
4. Ship your item to the buyer with their chosen courier


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